Wecare | Remote O&M Services

Greenwave operates a remote service helpdesk manned by experienced engineers to provide timely and effective response and resolution services to clients. Wecare today manages over ten thousand devices across multiple customers and offers incidence response and resolution service as per Service Level Agreements. Wecare also provides customers with a monthly analysis of failures and Change Requests. It also extends a quarterly advisory on performance improvement to the clients who opt for the same. Wecare is tightly coupled with Greenwave’s Technology partners and offers a seamless single-window resolution experience.